Channel | Speakers

Ken Overly

Ken Overly

Vice President of Operations
EFG Companies

Ken Overly brings more than 20 years of operational experience to his role as the vice president of operations at EFG Companies. With an always observing eye and big-picture mindset, Ken’s implementation of quality measures within EFG’s claims group exceeds industry standards. In 2014, Ken led his team to be certified as a Center of Excellence by Benchmark Portal. This recognition is one of the most prestigious awards in the customer service and support industry. Under Ken’s direction, every call is stringently tracked for quality control and speed of process. Most recently, Ken served as the Vice President of IT Infrastructure at TMX Finance. His strengths include operational execution, strategic planning, and professional development and management capabilities. Ken describes himself as a strategist with a history of creating vision, building structure and delivering results.

2018 Advisory Board

David Trinder 
CEO, F&I Administration Solutions and Advisory Board Chair

Cindy Allen
CEO, StoneEagle

Lee Bowron
Founder, Kerper and Bowron, LLC

Kristen Gruber
President, Dealers Assurance Company

Lori Hallissey
Chief Operating Officer, Portfolio Reinsurance Services

Randy Henrick
Legal and Compliance Professional

Arden Hetland
President, American Financial and Automotive Services

Dan Jones
Xzilon

Daniel Lievrouw
VP of Operations & I.T., American Guardian Warranty Services, Inc.

Adam Pope
President, Warranty Solutions

Brian Reed
President, F&I Express