Channel | Highlights

PALS Announces Panel Session Dedicated to F&I and Service

DALLAS — Organizers of the annual P&A Leadership Summit have announced that Don Larsen, assistant vice president of asset management for American Guardian Warranty Services, will lead a panel that is set to explore how the service contract industry is operated at ground level. PALS is co-located with the annual Industry Summit for the sixth consecutive year. The event will be held Sept. 12–13 at the Gaylord Texan Resort & Convention Center in Dallas.

“I want to thank the PALS organizers and advisory board for the opportunity to be a part of this unique presentation,” said Larsen. “I am excited by the enthusiasm of each of the panelists, whom are automotive industry experts willing to share their perspective on how we can work together to improve our respective industries! I am looking forward to learning from them and bringing ideas back to our administration.”

Larsen will be joined by Justin Gasman, financial services director for McCaddon Cadillac Buick GMC; P.M. Standley Motorcars’ service manager, Mike Higgins; Dan Mason, general sales manager at McGrath Honda of Elgin (Ill.); and Timbrook Automotive’s general manager and F&I director, Dina Wilson.

Organizers have said that as administrators, you may think you know how the products offered and the way they are administered affects clients in the field. However, in some cases we may discover something entirely different. This session will give administrators a chance to hear what it’s really like in the trenches. The panelists will share with each other what it’s like from each of their respective rolls; from the sale of the service contract/F&I products to providing the service covered by the products.

“Getting down into the nitty-gritty processes and operations of your business can be an invaluable learning experience,” said David Gesualdo, show chair and publisher of P&A magazine. “Having a panel comprised of F&I, business and service managers will allow us to evaluate the situation from all sides.”

Registration for Industry Summit 2017 is open at the event’s website. To discuss sponsorship and exhibition opportunities, contact David Gesualdo at (727) 947-4027 or via email hidden; JavaScript is required.

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2018 Advisory Board

David Trinder 
CEO, F&I Administration Solutions
and Advisory Board Chair

Cindy Allen
CEO, StoneEagle

Lee Bowron
Founder, Kerper and Bowron, LLC

Dave Duncan
President, Safe-Guard Products International

Kristen Gruber
President, Dealers Assurance Company

Lori Hallissey
COO, Portfolio Reinsurance Services

Randy Henrick
President, Randy Henrick & Associates, LLC

Arden Hetland
President, American Financial
and Automotive Services

Dan Jones
Principal, Eckbond Coatings, Inc.

Daniel Lievrouw
Executive Vice President and CIO, American Guardian Warranty Services, Inc.

Adam Pope
President, Warranty Solutions

Brian Reed
President, F&I Express