2018 Speakers

Master of Ceremonies
Bob Harkins

Bob Harkins

Vice President of Training
American Guardian Warranty Services (AGWS)

Bob Harkins’ background in the automotive industry includes consumer finance, sales and F&I management. He once served as vice president and director of training for an international credit insurance and vehicle service contract administrator and also has worked with Northwood University, NADA’s Dealer Candidate Academy, NCM Associates Inc., manufacturers’ dealer development programs, state dealer associations and AFIP.

Harkins designs and presents Finance and Insurance, Compliance and Ethics seminars and workshops for dealerships, dealer groups, administrators and general agents.

Keynotes

P&A Leadership Summit Keynote

Chip Perry

Chip Perry

President and CEO
TrueCar

Chip Perry is president and chief executive officer of TrueCar, Inc. In his role, Perry is responsible for TrueCar’s strategic direction, product vision and operations in the company’s Santa Monica headquarters and San Francisco and Austin, Texas, offices. Perry also manages TrueCar’s relationships with key external stakeholders, including dealers, dealer associations, automakers, consumers, regulators, affinity partners and investors.

Perry joined TrueCar after serving as president and CEO of RentPath LLC, parent company of
ApartmentGuide.com and Rent.com. Previously, Perry led AutoTrader.com in 1997, serving as its CEO from the company’s inception until 2013. While there he guided AutoTrader’s evolution from a one-person startup into the world’s largest online automotive marketplace, with $1.5 billion in annual revenue, 20,000 dealer customers, 16 million monthly unique visitors and 3,500 employees. Under his guidance, AutoTrader.com also created an array of transformative digital solutions that have helped thousands of dealers expand their presence online.

Prior to starting AutoTrader.com, Chip was a vice president of new business development at the
Los Angeles Times. In the early 1990s he led the team that launched TimesLink, one of the
nation’s first major newspaper online services. It was this experience that gave him the insight
that digitally powered automotive classified advertising on the Internet presented an enormous
growth opportunity.

His extensive career includes working as a management consultant in McKinsey & Co.’s Los
Angeles office and business development and civil engineering positions for the Bechtel Group.
Chip holds undergraduate and graduate degrees in civil engineering from the University of
Virginia and an MBA from Harvard Business School.

Cindy Allen

Cindy Allen

CEO
StoneEagle

Building companies that people LOVE to work at, that people and companies LOVE to do business with, and that make a healthy profit for their owners/investors. Cindy has held various entrepreneurial and career roles, ranging from startup technical design and development with StoneEagle.com to Fortune 500 C-level leadership at American Express, along with founding several businesses.

Currently Cindy is back home in the Automotive industry and serves as the Chief Executive Officer of StoneEagle, an entrepreneurial endeavor started by her husband and family over 30 years ago, which not only continues to thrive but also spin off additional startups.

Cindy has a passion for starting and scaling up businesses, customer service, building partnerships, and challenging the status quo through innovative thinking and strategic execution.  Cindy’s commitment to building strong industry relationships and casting a vision for innovation in the future drives her as she pursues what’s possible with her husband, Brent and their talented team of partners.

Speakers & Panelists
Arden Hetland

Arden Hetland

President & CEO
American Financial & Automotive Services, Inc. and American Financial Warranty Corporation

Arden Hetland is President and Chief Executive Officer (CEO) of American Financial & Automotive Services, Inc. and American Financial Warranty Corporation. The American Financial companies provide comprehensive F&I development, first class administrative services, and a full portfolio of F&I products to maximize dealership profits. The Automotive Training Academy (ATA), a division of American Financial, complements these offerings by preparing automotive professionals for the demands of the industry. Recognized for having the highest standards of integrity and ethics, American Financial has received multiple Dealers’ Choice Awards and other industry awards.

Hetland began his automotive career after graduating from North Dakota State University. He held multiple positions in the retail automotive business, and later continued his career with World Service Life. During his eight years at World Service Life, he was promoted to Vice President and Director of the Auto Services Group and then to Senior Vice President of Credit Insurance Services. He also won various distinguish sales awards during his tenure at World Service Life. Through a merger in 1986, Hetland proceeded to become the Vice President of Insurance Marketing for American National Insurance Company, the third largest insurance company in the country.

In 1992, Hetland incorporated American Financial & Automotive Services, Inc. Since then, he has led the company to be an industry leader, receiving multiple endorsements from state and metro dealer associations.

Hetland is also a founding member of the Association of Finance & Insurance Professionals (AFIP). As such, the American Financial companies were the first to have their entire field force AFIP certified. Furthermore, the ATA offered the first AFIP certified F&I training course. In 2016, Hetland assisted in developing the ACE certification program to further enhance ethics and compliance within the automotive industry.

Hetland and his wife, Donna, are both natives of North Dakota. They are actively involved in their church and community. They have two daughters and five grandchildren. They currently reside in The Woodlands, Texas, a suburb of Houston.

Ben Woods

Ben Woods

Actuarial Senior Consultant
Allstate Dealer Services

Ben Woods joined Allstate Dealer Services in June 2012. Over that time he has worked extensively on GAP ratemaking, reserving and forecasting. His primary focus over the past two years has been building predictive models that incorporate Allstate’s private passenger auto insurance claims data into its more than 15 years of GAP underwriting experience to derive deeper insights into the various drivers of GAP loss trends.

Woods received his Bachelor of Business Administration degree from Georgia Southern University in Statesboro, GA. He is an Associate of the Casualty Actuarial Society.

Brent Allen

Brent Allen

Founder and Managing Partner
StoneEagle 

Brent Allen is the founder and managing partner of StoneEagle Inc. He has over 18 years of experience as a software engineer, and has spent over 28 years developing solutions for the Service Contract Industry. Brent spent 5 of those years managing sales, customer support and development for products offered by StoneEagle.com. He spent another 5 years serving as the COO of StoneEagle Services, Inc. the innovator of virtual payments in the auto and health industry.

Brent led the StoneEagle team for over 35 service contract system conversions and implementations. He and the team of managers at StoneEagle have created some of the foremost solutions in the industry with over 6,000 application installations including dealer penetration reporting, service reporting, service bay sales, direct marketing applications, and data transmittal services.

Dave Duncan

Dave Duncan

President
Safe-Guard Products International LLC

Dave Duncan is part of the founding team of Safe-Guard.  He brings to the company over three decades of F&I experience at both the dealership level and in the automotive protection products arena. Duncan has direct responsibility with the company’s sales, marketing and business development efforts.  Instrumental in growing the OEM and National Account business for Safe-Guard, he manages the deployment of turn-key programs for F&I business units.  Prior to joining the Safe-Guard team in 1992, Duncan was President and CEO of Diversified Automotive Group, a national general agency, and held numerous management positions in automotive retail.

David Kaseff CPA, JD, CGMA

David Kaseff CPA, JD, CGMA

Partner and Chief Financial Officer
MarksNelson

As a CPA and attorney, David brings both accounting and legal experience to the areas of taxation, producer-owned insurance, captive insurance and alternative risk financing. He has worked with Fortune 500 and large privately held companies. He has been engaged by clients such as Enterprise Rent-A-Car, Assurant, Apple Computers, Raytheon, DST Systems, Sprint, Janus Corp. and American Century Investments to provide advice and services with regard to service contract and risk management issues. He also provides accounting, tax and audit services to both small and large automobile dealer groups.

David joined MarksNelson in 2002 after his tenure at PricewaterhouseCoopers, where he worked on the national captive insurance team and worked as an insurance specialist. As part of the national team, he assisted other members in dealing with the technical tax, business and implementation issues that arise during the establishment of a captive insurance company.

David Pryor

David Pryor

Chief Marketing Officer
Safe-Guard Products International, LLC.

David Pryor joined Safe-Guard Products in 2013 bringing with him over 15 years of automotive OEM experience. Before joining Safe-Guard, David led the Jaguar brand in North America, and brand and product marketing as CMO of Porsche Cars North America. He has served in a variety of roles in the automotive industry including marketing, product development, finance, aftersales and CRM. With his deep automotive and OEM experience, David oversees Business Development, Product Management, Account Management and Marketing for Safe-Guard. David has an undergraduate degree in Industrial Engineering from Georgia Tech and an MBA from MIT’s Sloan School of Management.

Gregory L. Petrowski, C.P.A., A.C.I.

Gregory L. Petrowski, C.P.A., A.C.I.

Senior Vice President/Secretary/Treasurer
GPW and Associates, Inc. (GPWA)

Greg Petrowski is the Senior Vice President/Secretary/Treasurer of GPW and Associates, Inc. (GPWA), an actuarial and consulting firm founded in 1998. GPWA purchased the Risk and Insurance Services Practice from Watson Wyatt on September 1, 1998. Mr. Petrowski joined Watson Wyatt in 1987. His professional career began with Peat, Marwick, Mitchell & Co. working in the audit department primarily on insurance company clients. He was subsequently employed by the American Security Insurance Group to work with producer owned reinsurance companies.

Petrowski has over 30 years of technical and practical experience in the PORC and captive industries and lists as his clients a significant number of major insurance companies, national banks and automobile dealers/dealer groups. He recently achieved the Associate in Captive Insurance designation from the International Center for Captive Insurance Education (ICCIE).

Jardon Bouska

Jardon Bouska

Chief Operating Officer
Safe-Guard Products International

Jardon Bouska joined Safe-Guard in early 2014 as Chief Operating Officer. Jardon is responsible for leading Safe-Guard’s day to day operations including call center operations, claims administration, contract processing, and supply chain management. With over 25 years of experience, he has worked in strategic management, business development and daily operations on both the corporate and entrepreneurial side. Prior to joining Safe-Guard, Jardon was the Division President for Biller Solutions at FISERV, which offers electronic billing and payment technologies for many Fortune 500 companies including Verizon, AT&T, Nissan, Bank of America, Allstate and Wal-Mart.

Kristen Gruber

Kristen Gruber

President
Dealers Assurance Company

Kristen is the President of Dealers Assurance Company (DAC), and has worked in the insurance arena for 25 years, mainly in roles specific to the F&I industry. Over the course of her career, she has focused on developing insurance solutions for agents, dealers, and OEMs. Today, Kristen and her management team of industry experts work to provide DAC’s clients with the exceptional regulatory, compliance, and analytical support they need to grow their business.

 

Kumar Kathinokkula

Kumar Kathinokkula

COO
F&I Administration Solutions

Kumar Kathinokkula is the COO of F&I Administration Solutions, a leading provider of administration solutions for F&I products. He is responsible for the development and management of the SCS Auto Platform which is specifically designed to support Vehicle Service Contracts, GAP, Prepaid Maintenance, Appearance Protection and more.

Previously, Kumar was Director of Product Management at DealerTrack Inc where he was responsible for the development and management of the DealerTrack Aftermarket Network and the SCS Auto platform. He has more than 15 years of technology management experience with a specific concentration in delivery of Finance and Insurance solutions on the Microsoft technology platform, including consulting experience at Deloitte Consulting and CGI Group, Inc.

Lee Bowron

Lee Bowron

Co-Founder
Kerper Bowron

Lee Bowron has been consulting on service contracts, GAP and other F&I products for the past 15 years. He is a partner in Kerper Bowron/JH Briscoe which focuses on actuarial and reinsurance solutions for the F&I industry. Prior to consulting, he was the Chief Actuary for The General auto insurance. Bowron has written articles on GAP insurance, Vehicle Service Contracts and other topics for journals and magazines, including Best’s Review. He is an Associate of the Casualty Actuarial Society and a Member of the American Academy of Actuaries.

Richard Irvine

Richard Irvine

Senior Counsel
PwC Bermuda

Richard Irvine retired from PwC Bermuda in June of 2018 and has been retained as a senior advisor to the Firm.

Rick had been the Tax Leader of PwC Bermuda and PwC’s Caribbean Region International Tax Services team which is based in Bermuda and the Cayman Islands since establishing the practice in 2001. The International Tax Services team is a team of tax specialists providing US tax consulting and compliance services to the Firm’s insurance, international investment funds, and multinational clients.

Prior to joining PwC, Rick spent 16 years with another Big 4 accounting firm where he practiced in a variety of tax technical areas. Rick has spent the majority of his career advising offshore financial services structures and their owners/stakeholders.

Rick is a thought leader and regular speaker at leading captive insurance industry conferences including RIMS, CICA, SFI, TEI, BIMA, CIMA and IBC, sharing his expertise on today’s tax issues, and focusing on captive insurance developments.

Rick is a Certified Public Accountant and continues to be licensed to practice public accounting in both Florida and Bermuda where he is a Member of both the Florida Institute of Public Accountants and the Chartered Professional Accountants of Bermuda.

Stan Starnes

Stan Starnes

Chief Operating Officer
Nobilis Group

Stan Starnes is the Chief Operating Officer for Nobilis Group, with 30 years of automotive experience, including RVP with a national product provider and 5 years as President of the Florida division of Southwest Dealer Services. After serving as Executive Vice President of a Texas-based dealer group, Starnes joined Dent Zone as EVP in 2008. As COO, Starnes is responsible for the planning and directing of all operational policies, objectives and initiatives, and has helped oversee the company’s expansion and subsequent rebranding from Dent Zone to Nobilis Group.

2018 Advisory Board

David Trinder 
CEO, F&I Administration Solutions
and Advisory Board Chair

Cindy Allen
CEO, StoneEagle

Lee Bowron
Founder, Kerper and Bowron, LLC

Dave Duncan
President, Safe-Guard Products International

Kristen Gruber
President, Dealers Assurance Company

Lori Hallissey
COO, Portfolio Reinsurance Services

Randy Henrick
President, Randy Henrick & Associates, LLC

Arden Hetland
President, American Financial
and Automotive Services

Dan Jones
Principal, Eckbond Coatings, Inc.

Daniel Lievrouw
Executive Vice President and CIO, American Guardian Warranty Services, Inc.

Adam Pope
President, Warranty Solutions

Brian Reed
President, F&I Express