2018 Advisory Board

Chairman

David Trinder

David Trinder

CEO
F&I Administration Solutions

David Trinder is the owner and CEO of F&I Administration Solutions LLC, delivering SCS Auto, a leading solution for the administration of vehicle service contracts, GAP, prepaid maintenance, appearance protection and more. Delivered as a fully web-based, hosted solution, SCS Auto is a complete administration solution. In addition, SCS Auto provides a dealer site for quick quotes, eContracting, contract lookup, remittance and more, mobile solutions for agents and customers and electronic connections to more than 30 menu systems for both eRating and eContracting. No system connects providers to the industry more than F&I Admin’s SCS Auto.

Before acquiring F&I Admin, David was Senior Vice President, Network Solutions, at DealerTrack, Inc. where he oversaw the development of the new web-based SCS Auto platform and prior to that he was Chief Executive Officer of DealerAccess Canada Inc.

Board Members

Kristen Gruber

Cindy Allen

CEO
StoneEagle

Building companies that people LOVE to work at, that people and companies LOVE to do business with, and that make a healthy profit for their owners/investors. Cindy has held various entrepreneurial and career roles, ranging from startup technical design and development with StoneEagle.com to Fortune 500 C-level leadership at American Express, along with founding several businesses.

Currently Cindy is back home in the Automotive industry and serves as the Chief Executive Officer of StoneEagle, an entrepreneurial endeavor started by her husband and family over 30 years ago, which not only continues to thrive but also spin off additional startups.

Cindy has a passion for starting and scaling up businesses, customer service, building partnerships, and challenging the status quo through innovative thinking and strategic execution.  Cindy’s commitment to building strong industry relationships and casting a vision for innovation in the future drives her as she pursues what’s possible with her husband, Brent and their talented team of partners.

Kristen Gruber

Lee Bowron

Co-Founder
Kerper and Bowron, LLC

Lee Bowron has been consulting on service contracts, GAP and other F&I products for the past 17 years. He is a partner in Kerper Bowron/JH Briscoe which focuses on actuarial and reinsurance solutions for the F&I industry. Prior to consulting, he was the Chief Actuary for The General auto insurance. Bowron has written articles on GAP insurance, Vehicle Service Contracts and other topics for journals and magazines, including Best’s Review. He is an Associate of the Casualty Actuarial Society and a Member of the American Academy of Actuaries.

Kristen Gruber

Dave Duncan

President
Safe-Guard Products International

Dave serves as President of Safe-Guard, the leading F&I product administrator by volume in the world. Dave has over three decades of experience in both automotive retail as well as in protection product administration. Born in Chicago (go Cubs!), but raised in Atlanta (go Falcons!), Dave transitioned from Florida State University (go ‘Noles) to automotive sales in 1982.

He spent the next decade working his way up to General Manger, a position he achieved at age twenty-nine. Meanwhile, Dave’s brother, Doug Duncan, created Safe-Guard Products in 1992 and asked Dave to partner with him and purchase control of Diversified Automotive Group, Doug’s thriving Atlanta-based General Agency. Dave operated Diversified Automotive Group as President and CEO directly alongside Safe-Guard until Dave was asked to come on board full-time as an equity partner in Safe-Guard. Dave has been front and center for Safe-Guard’s impressive growth, maturity and industry-leading position during the past twenty-six years.

Today, Safe-Guard has almost six hundred associates operating in state-of-the-art facilities in Atlanta, Irvine, Toronto, Montreal and Melbourne (Australia). Safe-Guard’s partners include the top General Agents, the most successful Automotive Retail groups and the vast majority of the OEMs who offer private-labeled protection programs. Dave has helped lead Safe-Guard’s efforts to develop innovative products that protect consumers from the perils of ownership of automobiles, motorcycles, recreational vehicles, powersports and marine products. In addition, Dave has long been an industry leader and strong advocate for full transparency in the presentation of protection products to the consumer. As we move towards a full online experience for the consumer, Dave believes that someday soon transparency will fully replace negotiation.

Kristen Gruber

Kristen Gruber

President
Dealers Assurance Company

Kristen is the President of Dealers Assurance Company (DAC), now a subsidiary of iA Financial Group. She has worked in the insurance arena for over 25 years, mainly in roles specific to the F&I industry. Over the course of her career, she has focused on developing insurance solutions for agents, dealers, and OEMs. Today, Kristen and her management team of industry experts work to provide DAC’s clients with the exceptional regulatory, compliance, and analytical support they need to grow their business.

Lori Hallissey

Lori Hallissey

Chief Operating Officer
Portfolio Reinsurance Services 

Lori Hallissey has had a far-reaching and successful career, spanning more than three decades in the automotive industry.  She began her career in the early 1980’s in a Chevrolet/Oldsmobile dealership in San Diego. Enamored by the F&I side of the business she joined a rapidly growing TPA, ultimately running all operations for the company. Hallissey then branched out to manage and grow a multistate general agency serving California, Utah and Nevada.  Her achievements there led her to be recruited to run all F&I product administration for Protective Asset Protection in Chicago where she continued her success.  In 2013 she joined the Allstate Dealer Services team, where she led a large team as VP of Operations and Customer Experience. In October of 2016 Hallissey joined the Portfolio team as Chief Operating Officer to bring her extensive experience to one of the fastest-growing companies in the F&I business.

Lori Hallissey

Randy Henrick

Vice President and Compliance Counsel
Mosaic Compliance Services

Randy Henrick is an experienced auto dealer compliance and consumer and commercial credit attorney and consultant. He was the regulatory and compliance attorney for Dealertrack, Inc. for 12 years and authored all of Dealertrack’s Compliance Guides. Randy also was the thought leader for Dealertrack’s Compliance product.

Randy has over 30 years experience in banking, credit, and compliance. Prior to working for Dealertrack, Randy worked for GE Capital, Citibank, MasterCard International, and Fleet Boston. Randy operates a consulting business for auto dealers and lenders that provides assistance with regulatory and compliance issues ranging from advertising and policy reviews to training programs on sales, f&i, privacy, data security, unfair and deceptive practices, credit discrimination, and other topics.

Randy is also a Vice President and Compliance Counsel for Mosaic Compliance Services.

Randy presented at 2015-2018 NADA National Conventions. He has also spoken to numerous state and industry auto dealer trade associations as well as specialized industry groups in the aftermarket product, independent dealer, and RV industries. He has testified in hearings before the Federal Trade Commission and the Consumer Financial Protection Bureau.

Randy has written monthly articles in Dealer magazine and currently writes a regular column for Subprime Auto Finance News covering an array of legal, regulatory and compliance best practices for vehicle dealers. He has worked with NADA on training and publications as well and wrote NADA’s Guide to Federal Truth in Lending that was released in 2018.

Lori Hallissey

Arden Hetland

President & CEO
American Financial & Automotive Services, Inc. and American Financial Warranty Corporation

Arden Hetland is the President and Chief Executive Officer of American Financial & Automotive Services, Inc. and American Financial Warranty Corporation. The American Financial companies provide comprehensive development and administrative services as well as a full portfolio of Finance & Insurance (F&I) products to maximize dealership profits. The Automotive Training Academy (ATA), a division of American Financial, complements these offerings by preparing automotive professionals for the demands of the industry. Currently American Financial partners with over 1,000 dealerships nationwide.

After graduating from North Dakota State University, Mr. Hetland began his automotive career. He held multiple positions within the retail automotive business including Salesman, F&I Manager, and Sales Manager. Mr. Hetland left the retail side of the automotive industry and pursued a new opportunity with World Service Life. During his eight years with World Service Life, he won numerous sales awards which included Sales Person of the Year three different times. Mr. Hetland was then promoted to Vice President and Director of the Auto Services Group, and was then named Senior Vice President of Credit Insurance Sales. In 1986, World Service Life merged with American National Insurance Company and Mr. Hetland proceeded to become the Vice President of Insurance Marketing for the third largest insurance company in the country.

In 1991, Mr. Hetland made the decision to form his own company and incorporated American Financial & Automotive Services, Inc. Through exceptional customer service and only the highest standards of integrity, morals, and ethics, he has led American Financial to become the industry leader in F&I development. Due to this, the American Financial companies have received multiple endorsements from both state and metro associations. In addition, American Financial continues to receive top industry recognition and has been presented with numerous Dealers’ Choice Awards.

For over 40 years, Mr. Hetland has been dedicated to enhancing the professional image of the automotive industry. As a founding member of the Association of Finance and Insurance Professionals (AFIP) he made sure that American Financial was the first company to have their entire field force AFIP certified. Mr. Hetland has strengthened the ethics and compliance within the automotive industry by assisting with the development of the ACE certification program. Today, American Financial is regarded as the foremost authority on dealership compliance.

Daniel Lievrouw

Daniel Jones

Principal
Eckbond Coatings Inc.

Dan Jones has worked in the automotive industry for twenty years. He is a principal of Eckbond Coatings Inc., an automotive appearance protection company based in Orange County, California. Jones joined Eckbond in January of 2015 and has been an integral part of its rapid growth since then. Eckbond provides environmentally friendly appearance protection products which have been independently tested for performance to the automotive retail industry. Prior to joining Eckbond, Jones was in charge of sales for Xzilon, Inc.

After graduating from the University of Southern California, Jones went to work for Touche Ross, an international accounting firm. Jones became a CPA while working at Touche Ross. Later, he earned an MBA in finance from California State University, Fullerton. Jones worked in various finance and management positions in the real estate and manufacturing industries before entering the automotive world.

Jones resides in Springboro, Ohio with his wife Janet.

Daniel Lievrouw

Daniel Lievrouw

Executive Vice President and CIO
American Guardian Warranty Services, Inc.

Daniel has been with American Guardian Warranty Services since its inception in 1998, originally as a consultant and formally joined the management team in 2006. During this period Daniel has been an integral part of the growth and success of AGWS and their development of key industry leading technology solutions.

Daniel Lievrouw

Adam Pope

President
Warranty Solutions

Before getting into the automotive industry, Adam Pope was a meteorologist in the US Air Force. After leaving the military, he got his start in the auto business working for Maritz Performance Improvement Company on dealer and customer cash incentive programs for OEMs.

Pope has as over 25 years of automotive and F&I industry experience including over 20 years of aftermarket focus and he has held senior level positions with captive finance, manufacture/distributor, independent auto finance and banking firms, including Mitsubishi Motors North America, Mitsubishi Motors Credit of America, WFS Financial, Wachovia Dealer Services, Wells Fargo Dealer Services and Warranty Solutions. Pope has been president of Warranty Solutions for the last 5 years.

His hobbies include snow skiing, camping, hiking, 4-wheeling in his Jeep, biking and playing with his 2 Vizslas.

Kristen Gruber

Brian Reed

CEO and President
F&I Express

Brian Reed, President and CEO, leads F&I Express in providing world-class technology to support electronic processing and eCommerce for automotive retailers. Holder of more than 15 patents, Reed is an innovator who drives the creative development and application of new technologies. His current quest is to help F&I departments be more efficient, effective, and compliant while developing new online processes to increase customer satisfaction and dealership profits.

2018 Advisory Board

David Trinder 
CEO, F&I Administration Solutions
and Advisory Board Chair

Cindy Allen
CEO, StoneEagle

Lee Bowron
Founder, Kerper and Bowron, LLC

Dave Duncan
President, Safe-Guard Products International

Kristen Gruber
President, Dealers Assurance Company

Lori Hallissey
COO, Portfolio Reinsurance Services

Randy Henrick
President, Randy Henrick & Associates, LLC

Arden Hetland
President, American Financial
and Automotive Services

Dan Jones
Principal, Eckbond Coatings, Inc.

Daniel Lievrouw
Executive Vice President and CIO, American Guardian Warranty Services, Inc.

Adam Pope
President, Warranty Solutions

Brian Reed
President, F&I Express