2019 Agenda At-a-Glance

Monday, November 4, 2019


8:30am – 7:00pm Registration Open
5:00pm – 6:00pm PALS & Industry Summit Evening Keynote

The Climb to Success Starts With One Step


  • George Dans, World’s Greatest Closer
6:00pm – 7:30pm Welcome Reception In the Exhibit Hall
Tuesday, November 5, 2019
7:30am – 6:30pm Registration Open
11:30am – 12:30pm Lunch In the Exhibit Hall
12:45pm – 1:45pm PALS & Industry Summit Keynote Address and Ed Bobit Lifetime Achievement Award

Customer Experience: Its Impact and Opportunity in Our F&I World 


  • Cindy Allen, CEO, StoneEagle F&I


  • Dwayne Hawkins, Crown Automotive
1:45pm – 2:00pm Networking Break In the Exhibit Hall
2:00pm – 3:50pm Technology Challenge
3:50pm – 4:20pm Networking Break In the Exhibit Hall
4:25pm – 5:10pm PALS Featured Presentation

Consolidation Trends in the F&I Industry


  • Gina Cocking, Collonade Advisors
5:15pm – 6:00pm PALS & Industry Summit Executive Panel


  • Tariq Kamal, Bobit Business Media’s Dealer Group


  • Dave Duncan, Safe-Guard Products International
  • Arden Hetland, American Financial & Automotive Services
  • Will Green, LADA
  • Patrick Brown, IAS
6:00pm – 7:30pm Evening Reception In the Exhibit Hall
Wednesday, November 6, 2019
7:30am – 7:30pm Registration Open
8:00am – 9:00pm Breakfast In the Exhibit Hall
9:10pm – 10:20pm PALS & Industry Summit Keynote Address

Resilient Leadership: Prepare Today – Prevail Tomorrow


  • Lt. General Russel L. Honoré (Ret.), Commander of Joint Task Force Katrina, Leadership Expert, Safety & Global Preparedness Authority
10:20am – 10:50am Networking Break In the Exhibit Hall
10:55pm – 11:45pm PALS Featured Presentation

Lender F&I Product Review and Approval – What You Need to Know


  • Stephen McDaniel, F&I Sentinel, PLLC
11:50am – 1:00pm PALS Panel Session

Shaping the F&I Landscape In the Digital Age


  • Gerry Gould, Gerry Gould & Associates


  • Luis Garcia, AVID Insurance
  • Jonathan Hutchins, Fabre Auto Group
  • Rick McCormick, Reahard & Associates
1:00 – 2:00pm Lunch In the Exhibit Hall
2:05pm – 2:55pm PALS Panel Session

F&I Product Selling In a Digital Marketplace


  • Daniel Lievrouw, American Guardian Warranty Services


  • Carl Ciaramitaro, Provider Exchange Network
  • Jonah Cole, Dealer Inspire
  • Ken Murer, APC Integrated Services Group
  • Joe St John, AutoFi
  • Matt Weinberg, Drive Motors
3:00pm – 4:15pm PALS Tag-Team Presentation

Can You Sell More Aftermarket Products by Going Online?


  • Roger Hilterbrandt, F&I Express
  • Rony Maalouf, F&I Express
4:15pm – 4:45pm Networking Break In the Exhibit Hall
4:50pm – 6:00pm Industry Summit Honors
6:00pm – 7:30pm Evening Reception In the Exhibit Hall
2019 Advisory Board

David Trinder 
StoneEagle F&I
Advisory Board Chair

Lee Bowron
Kerper and Bowron

Dave Duncan
Safe-Guard Products International

Ron Greer
Provider Exchange Network

Kristen Gruber 
Dealers Assurance Company

Lori Hallissey 

Arden Hetland
American Financial & Automotive Services

Daniel Jones

Daniel Lievrouw
American Guardian Warranty Services

Kelly Price

Mitch Rand
C&K Auto Parts

Michael Reth
Axiom Product Administration

Michael Tuno 
World Class Dealer Services

Tony Wanderon
National Auto Care