| 7:30am – 6:30pm | Registration Open |
| 11:45am – 12:45pm | Industry Summit Welcome Lunch and Keynote
No Human Necessary: Emerging Tech and Impactful Trends Keeping up in a world being continually redefined by the likes of Amazon, Uber and Facebook can be challenging. Cindy Allen, CEO of StoneEagle, will highlight some of the most impactful trends in the automotive and technology space. Speaker
|
| 1:00pm – 2:00pm | Executive Panel Session
The Inside Scoop: Straight Talk From Industry Leaders Moderator
Panelists
|
| 2:10pm – 3:00pm | PALS Keynote Presentation
The Future of Transparency Over the past decade, transparency has transformed the automotive industry. This session will explore the evolution of transparency and share insights on how digital retailing will shape the car buying experience and help the dealer become more efficient and profitable. Speaker
|
| 3:00pm – 3:30pm | Networking Break with P&A Exhibitors
Sponsored By: |
| 3:35pm – 4:30pm | Panel Session
The Reinsurance Climate: A Look at NCFCs and DOWCs Moderator
Panelists
|
| 4:35pm – 5:30pm | Industry Summit General Session
Auto Finance Climate – The Next 12 Months Join Greg Goebel for a look at what you can expect on the auto finance front over the next 12 months. Will it be smooth sailing with above-average gross profits, or will we be facing some rough waters that significantly impact the bottom line? Greg will walk you through all of the factors that influence the auto finance industry and show you how they are all stacking up for the next 12 months so you can prepare now. Speaker
|
| 5:30pm – 7:30pm | Exhibit Hall Open and Evening Reception |
| 7:30am – 7:30pm | Registration Open |
| 8:00am – 9:00am | Breakfast in the Exhibit Hall |
| 9:10am – 10:00am | Industry Summit Keynote Address
Improve Your Per-Copy Average by $350 The most immediate and effective way to “Protect the Future of F&I” is to make your finance department more effective, more efficient, and, most importantly, more productive. Sharpen your F&I selling skills and improve your PRU by joining acclaimed trainer David Lewis as he considers the financing process from the car buyer’s standpoint. Learn what motivates them to buy the protection they need to secure their investments. Lower your stress level and start building relationships that pay off with a positive and customer-friendly dealership environment, more repeat business and referrals, fewer chargebacks, and a lifetime of service revenue. By thinking outside the F&I box, you can improve your per-copy average by $350. Speaker
|
| 10:10am – 11:00am | Industry Summit General Session
From the Boardroom Comprised of leaders from F&I product companies and software firms, “From the Boardroom” will tackle the big questions facing the F&I trade as the car-buying experience becomes more digitized. The panel will also touch on current market trends, including today’s margin-compressed environment and the strength of the used-vehicle market, and delve into the new regulatory landscape in a post-CFPB era. Moderator
Panelists
|
| 11:00am – 11:30am | Networking Break |
| 11:30am – 12:25pm | Tag-Team Presentation
Rising GAP Losses: 2018 Update Falling residual values, rising total loss frequency, and riskier financing have resulted in significant losses in GAP in recent years. Actuaries Lee Bowron and Ben Woods are back with an update on these GAP loss drivers and what to expect in the coming years from this important product segment. Speakers
|
| 12:30 – 2:00pm | Lunch in the Exhibit Hall |
| 2:05pm – 2:55pm | Panel Session
Claims On-line – Can claims on line help your organization see efficiency and scalability? Moderator
Panelists
|
| 2:55pm – 3:20pm | Networking Break |
| 3:20pm – 4:10pm | Industry Summit General Session
F&I Q-Tips The Information Age has intersected with the Age of the Customer and that demands our process adapt and change. We must establish our relationship with the customer where they first meet us, online. Technology and online engagement must be coupled with a new, updated and more powerful F&I process that enables customers to self-discover their need for protection. Today’s products and the software to complete our process are both innovative and creative. F&I Q-tips will provide the road-map to build upon that creativity and effectively engage the empowered customer to increase profits and income Speaker
|
| 4:20pm – 5:10pm | Industry Summit General Session
Digital Retail: Are we there yet? Digital automotive retail is a rapidly evolving area that has the potential to change the way consumers purchase vehicles and dramatically alter the F&I process we know today. Widely covered in the automotive press, the talk of the town during the 2018 NADA conference and increasingly a focus of investment by dealers and OEMs. In this talk, we will discuss where the industry is headed, who are the key players shaping this area, and what all of this means for F&I product providers, agents, OEMs, and dealers. Speaker
|
| 5:15pm – 6:00pm | Industry Summit Honors |
| 6:00pm – 7:30pm | Exhibit Hall Open and Evening Reception |
