| 8:30am – 7:00pm | Registration Open |
| 5:00pm – 6:00pm | PALS & Industry Summit Evening Keynote
The Climb to Success Starts With One Step Everyone who is going to grow forward needs to change in someway, shape or form. Hence, you need to take the first STEP, not much is accomplished while sitting still. Dans breaks down the four essential components to taking that first step: Sacrifice; Training; Effort; and Producing Profits. Speaker:
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| 6:00pm – 7:30pm | Welcome Reception In the Exhibit Hall |
| 7:30am – 6:30pm | Registration Open |
| 11:30am – 12:30pm | Lunch In the Exhibit Hall |
| 12:45pm – 1:45pm | PALS & Industry Summit Keynote Address and Ed Bobit Lifetime Achievement Award
Customer Experience: Its Impact and Opportunity in Our F&I World Speaker
Honoree:
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| 1:45pm – 2:00pm | Networking Break In the Exhibit Hall |
| 2:00pm – 3:50pm | Technology Challenge
Designed to get dealers and F&I professionals up to speed on the latest in digital sales and F&I technology, this session will feature 10-minute presentations from 10 of the leading technology providers. Attendees will then cast their vote on their favorite presentation and solution, with the winner announced at the Industry Summit Honors on Wednesday. |
| 3:50pm – 4:20pm | Networking Break In the Exhibit Hall |
| 4:25pm – 5:10pm | PALS Featured Presentation
Speaker:
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| 5:15pm – 6:00pm | PALS & Industry Summit Executive Panel
Moderator:
Panelists:
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| 6:00pm – 7:30pm | Evening Reception In the Exhibit Hall |
| 7:30am – 7:30pm | Registration Open |
| 8:00am – 9:00pm | Breakfast In the Exhibit Hall |
| 9:10pm – 10:20pm | PALS & Industry Summit Keynote Address
Resilient Leadership: Prepare Today – Prevail Tomorrow From global and domestic terrorist threats to natural disasters, we face new risks to our individual, community and economic security each day. And while no one can predict what’s around the corner, we can prepare. Lt. Gen. Honoré believes that strong leadership, guided by clarity of purpose and practical tactics, are the keys to overcoming adversities by being better prepared and more resilient. In this presentation, Gen. Honoré connects his 37 years of decorated military leadership—including the crucial role in managing New Orleans’ relief efforts post Hurricane Katrina. He uses the natural disasters and man-made tragedies dominating global headlines to reveal critical strategies. In the process, he transforms individuals and helps organizations prepare, react, and rebound effectively, so they can move forward with success. Speaker
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| 10:20am – 10:50am | Networking Break In the Exhibit Hall |
| 10:55pm – 11:45pm | PALS Featured Presentation
Lender F&I Product Review and Approval – What You Need to Know Speaker:
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| 11:50am – 12:30pm | PALS Panel Session
Shaping the F&I Landscape In the Digital Age The Internet has completely changed the way customers look for and get what they want. It has also changed what they search for and where they buy. Consequently, dealerships that wish to keep their F&I departments relevant are updating their F&I marketing, presentations and procedures to respond to this transformation in their customer’s buying habits. The panel has been assembled with contributors up to speed on the current trends that have significantly impacted dealerships F&I training, presentation, and overall procedures. Moderator:
Panelists:
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| 12:30 – 2:00pm | Lunch In the Exhibit Hall |
| 2:05pm – 2:55pm | PALS Panel Session
F&I Product Selling In a Digital Marketplace There are many perspectives about online shopping and buying. Not all agree about online buying, but everyone now agrees that consumers will most likely shop online for their next auto purchase. The panel will collectively tackle topics such as product placement, shopping vs buying online, hand-off to F&I and consumer self-paced shopping. Moderator:
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| 3:00pm – 4:15pm | PALS Tag-Team Presentation
Can You Sell More Aftermarket Products by Going Online? Digital retailing has arrived and it’s growing. Consumers are accustomed to the speed, convenience and transparency of online shopping – and they expect a complete digital experience when purchasing a vehicle. More than half of consumers engage with digital retailing at some point in the vehicle purchase process, but aftermarket products are often left out of the early stages of the shopping experience. Customers are more likely to purchase aftermarket products if they learn about them earlier in the process, so holding back means missing out on profit opportunities. In this session, we’ll show you the power and profitability of presenting aftermarket products online to engaged consumers. Learn how providers and agents can provide top-notch customer satisfaction and follow compliance best practices for every state while maximizing value from aftermarket sales. Speakers:
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| 4:15pm – 4:45pm | Networking Break In the Exhibit Hall |
| 4:50pm – 6:00pm | Industry Summit Honors |
| 6:00pm – 7:30pm | Evening Reception In the Exhibit Hall |
