2018 Full Agenda

Tuesday, October 9th, 2018
7:30am – 6:30pm Registration Open
11:45am – 12:45pm Industry Summit Welcome Lunch and Keynote 

No Human Necessary: Emerging Tech and Impactful Trends

Keeping up in a world being continually redefined by the likes of Amazon, Uber and Facebook can be challenging. Cindy Allen, CEO of StoneEagle, will highlight some of the most impactful trends in the automotive and technology space.

Speaker

  • Cindy Allen, CEO, StoneEagle
1:00pm – 2:00pm Executive Panel Session

The Inside Scoop: Straight Talk From Industry Leaders

Moderator

  • Kristen Gruber, President, Dealers Assurance Company

Panelists

  • Arden Hetland, President, American Financial & Automotive Services, Inc.
  • Dave Duncan, President, Safe-Guard
  • Stan Starnes, COO, Nobilis Group, Inc.
2:10pm – 3:00pm PALS Keynote Presentation 

The Future of Transparency

Over the past decade, transparency has transformed the automotive industry. This session will explore the evolution of transparency and share insights on how digital retailing will shape the car buying experience and help the dealer become more efficient and profitable.

Speaker

  • Chip Perry, President and CEO, TrueCar
3:00pm – 3:30pm Networking Break with P&A Exhibitors

Sponsored By:

3:35pm – 4:30pm Panel Session

The Reinsurance Climate: A Look at NCFCs and DOWCs

Moderator

  • Greg Petrowski, Senior VP/Secretary/Treasurer, GPW and Associates, Inc.

Panelists

  • Richard Irvine, Tax Partner, PwC
  • David Kaseff, Chief Operating Officer, Marks Nelson, LLC
4:35pm – 5:30pm Industry Summit General Session

Auto Finance Climate – The Next 12 Months

Join Greg Goebel for a look at what you can expect on the auto finance front over the next 12 months. Will it be smooth sailing with above-average gross profits, or will we be facing some rough waters that significantly impact the bottom line? Greg will walk you through all of the factors that influence the auto finance industry and show you how they are all stacking up for the next 12 months so you can prepare now.

Speaker

  • Greg Goebel, President, DealerStrong
5:30pm – 7:30pm Exhibit Hall Open and Evening Reception
Wednesday, October 10th, 2018
7:30am – 7:30pm Registration Open
8:00am – 9:00am Breakfast in the Exhibit Hall
9:10am – 10:00am Industry Summit Keynote Address

Improve Your Per-Copy Average by $350

The most immediate and effective way to “Protect the Future of F&I” is to make your finance department more effective, more efficient, and, most importantly, more productive. Sharpen your F&I selling skills and improve your PRU by joining acclaimed trainer David Lewis as he considers the financing process from the car buyer’s standpoint. Learn what motivates them to buy the protection they need to secure their investments. Lower your stress level and start building relationships that pay off with a positive and customer-friendly dealership environment, more repeat business and referrals, fewer chargebacks, and a lifetime of service revenue. By thinking outside the F&I box, you can improve your per-copy average by $350.

Speaker

  • David Lewis, David Lewis & Associates
10:10am – 11:00am Industry Summit General Session

From the Boardroom

Comprised of leaders from F&I product companies and software firms, “From the Boardroom” will tackle the big questions facing the F&I trade as the car-buying experience becomes more digitized. The panel will also touch on current market trends, including today’s margin-compressed  environment and the strength of the used-vehicle market, and delve into the new regulatory landscape in a post-CFPB era.

Moderator

  • Greg Arroyo, F&I and Showroom magazine

Panelists

  • Tim Blochowiack, Protective Insurance;
  • Vince D’Antoni, AUL Corp.
11:00am – 11:30am Networking Break
11:30am – 12:25pm Tag-Team Presentation

Rising GAP Losses: 2018 Update

Falling residual values, rising total loss frequency, and riskier financing have resulted in significant losses in GAP in recent years. Actuaries Lee Bowron and Ben Woods are back with an update on these GAP loss drivers and what to expect in the coming years from this important product segment.

Speakers

  • Lee Bowron, Co-Founder, Kerper and Bowron LLC
  • Ben Woods, Loss Modeling Manager, Allstate Dealer Services
12:30 – 2:00pm Lunch in the Exhibit Hall
2:05pm – 2:55pm Panel Session

Claims On-line – Can claims on line help your organization see efficiency and scalability?

Moderator

  • Brent Allen, Founder and Managing Partner, StoneEagle

Panelists

  • Jardon Bouska, Chief Operations Officer, Safe-Guard Products International, LLC
  • Stephen Fort, APEX Protection Inc.
  • Garret Lacour, Founder and CEO, RoadVantage
  • Kumar Kathinokkula, COO, F&I Administration Solutions
2:55pm – 3:20pm Networking Break
3:20pm – 4:10pm Industry Summit General Session

F&I Q-Tips

The Information Age has intersected with the Age of the Customer and that demands our process adapt and change. We must establish our relationship with the customer where they first meet us, online. Technology and online engagement must be coupled with a new, updated and more powerful F&I process that enables customers to self-discover their need for protection. Today’s products and the software to complete our process are both innovative and creative. F&I Q-tips will provide the road-map to build upon that creativity and effectively engage the empowered customer to increase profits and income

Speaker

  • Rick McCormick, National Account Development Manager
4:20pm – 5:10pm Industry Summit General Session

Digital Retail: Are we there yet?

Digital automotive retail is a rapidly evolving area that has the potential to change the way consumers purchase vehicles and dramatically alter the F&I process we know today. Widely covered in the automotive press, the talk of the town during the 2018 NADA conference and increasingly a focus of investment by dealers and OEMs. In this talk, we will discuss where the industry is headed, who are the key players shaping this area, and what all of this means for F&I product providers, agents, OEMs, and dealers.

Speaker

  • David Pryor, Chief Marketing Officer, Safe-Guard Products International
5:15pm – 6:00pm Industry Summit Honors
6:00pm – 7:30pm Exhibit Hall Open and Evening Reception
2018 Advisory Board

David Trinder 
CEO, F&I Administration Solutions
and Advisory Board Chair

Cindy Allen
CEO, StoneEagle

Lee Bowron
Founder, Kerper and Bowron, LLC

Dave Duncan
President, Safe-Guard Products International

Kristen Gruber
President, Dealers Assurance Company

Lori Hallissey
COO, Portfolio Reinsurance Services

Randy Henrick
President, Randy Henrick & Associates, LLC

Arden Hetland
President, American Financial
and Automotive Services

Dan Jones
Principal, Eckbond Coatings, Inc.

Daniel Lievrouw
Executive Vice President and CIO, American Guardian Warranty Services, Inc.

Adam Pope
President, Warranty Solutions

Brian Reed
President, F&I Express